Complaints

We are very proud of the offer we make to parents and children at Rainford Brook Lodge and are confident in the quality of education that we deliver but occasionally you may be in a position where you have concerns and/or wish to make a complaint.

We would always encourage you to speak directly to the class teacher first if you have any concerns in order to resolve the situation but for further guidance on what procedures to take, please refer to the two policies below.

Complaints procedure

Managing serial and unreasonable complaints

If your concerns are regarding SEN then please refer to the policy below which states that:

SEND Policy

‘Parents / carers wishing to discuss any aspects of their child’s progress should, in the first instance, make an appointment to speak with the Class Teacher.  If they wish to pursue the matter further they should speak to the SENDCO or Head Teacher.  Parents have the right to make a formal complaint in writing to the Chair of Governors if they so wish or to the Local Authority if they are dissatisfied with school provision.’

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